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Research Article

Crafting Sustainable Human Resource Management Strategies in the Era of Artificial Intelligence

Park, Woo Sung1 · Jae Wan Yang2

1 Kyung Hee University, 2 Hankuk University of Foreign Studies

Published: January 2020 · Vol. 24 · pp. 189-209

DOI: https://doi.org/http://dx.doi.org/10.17287/kbr.2020.24.0.189

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Abstract

The introduction of the fourth industrial revolution, digital transformation, and the emergence of artificial intelligence(AI) is rapidly changing our society. Many experts on these topics expect that these changes will entirely transform the way in which we are doing business. These predictions include not only positive aspects such as technical developments, improvements in productivity, and emergence of new business opportunities but also negative aspects such as the replacement of human labor with AI or machine and human alienation. This manuscript aims to suggest human resource management strategies and systems to effectively deal with the adoption of AI in business organizations. To do this, we use the literature of organizational ambidexterity (exploitation and exploration) and two possible types of human-AI relationship (complementary versus conflictory) to suggest four possible AI adoption strategies for organizations to use. After that, we match the human resource management strategies with the AI adoption strategies, suggesting four related propositions. We also describe distinctive HR(human resources) systems for the suggested HR strategies in terms of human resource management practices and the extent to which human cooperate with AI. Finally, suggestions for effective implementation of HR digital transformation are given.
Keywords: 인공지능(Artificial Intelligence)전략디지털 트랜스포메이션4차산업혁명인공지능 협업역량전략적 인적자원관리활용과 탐험