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Research Article

Internet Tourism Industry Strategy of Lotte.com

Park, Sanghyeon1 · Yum1 · Park, Sanghyeon

1 Hanyang Cyber University

Published: January 2008 · Vol. 11, No. 2 · pp. 149-168
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Abstract

This study aims to build competitive advantage by late comer. Adapting new paradigm of digitalization, Lotte.com boldly initiated new strategy of reintermediation in tourism industry. New competitive weapon for market such as e-transformation of market structure and processes demonstrated successful result even in the intangible products market. Moreover, labor intensive industry character was also shifted into the technology intensive such as re-intermediation and click-n-mortar. The international joint venture in service industry was also newly introduced in the market. The study will give some knowledge about e-transformation in service industry and possible outcome of competition structure by international joint venture.
Keywords: 롯데닷컴롯데제이티비여행사재중개클릭 & 모르타르