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A Study on the Structural Relationship between Emotional Intelligence and Customer-oriented Sales Behavior of Employee in Large Shopping Mall

Chaehyun Lee1 · Jeong-Il Choi1

1 Soongsil University

Published: January 2020 · Vol. 24, No. 1 · pp. 63-87

DOI: https://doi.org/http://dx.doi.org/10.17287/kbr.2020.24.1.63

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