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Research Article

A Study on the Structural Relationship between Emotional Intelligence and Customer-oriented Sales Behavior of Employee in Large Shopping Mall

Chaehyun Lee1 · Jeongil Choi2

1 Ph.D. Candidate, Graduate School of Business Administration, Soongsil University, 2 Professor, School of Business Administration, Soongsil University

Published: February 2020 · Vol. 24 No. 1 · pp. 63-87

DOI: https://doi.org/10.17287/kbr.2020.24.1.63

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