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Research Article

A Dynamic Panel Data Analysis on the Corporate Social Responsibility (CSR) Activities Mitigating the Negative Impact of Customer Complaining Behavior on a Firm’s Performance

Kim, Hyegyo1 · Tae-Seok Rho2 · Inwoo Nam3

1 Gwangju Jeonnam Research Institute, 2 Pusan National University, 3 Chung-Ang University

Published: January 2018 · Vol. 22, No. 1 · pp. 131-154

DOI: https://doi.org/http://dx.doi.org/10.17287/kbr.2018.22.1.131

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